Very positive experience. We got three quotes from different, reputable businesses. Pipeshark did the most careful assessment, provided a detailed explanation, and several options to repair our damaged sewer lateral- with the pros, cons and costs. They did not try to up-sell us, and answered questions by email in clear, understandable terms- even on a weekend.
They arrived promptly to do the job, and did everything in a prompt, courteous manner, despite adverse weather conditions. They again, communicated clearly about issues as they arose, and finished on time and on budget. They replaced all excavated materials and left the site clean and fully restored.
In sum, they were very professional, did outstanding work and were a pleasure to deal with. At least in my experience, this doesn't happen very often. I would put them in the top 2-3% of contractors I have worked with. Highly recommended.