Benjamin Franklin Plumbing Twin Cities

Rated 4.9 stars from 220 reviews.

Matt came out to test the efficiency of our water softener. He arrived on time, was very friendly and took time to explain everything he was doing. We asked Matt a lot of (probably silly) questions and felt he was patient, extremely honest, very helpful, knowledgeable and personable. We are in the process of selling our home and buying another. Should we have any plumbing issues in our new house, Matt will surely be the first person we call!

Sid was the best! My water heater broke and flooded my entire finished basement. Our tech, Sid, even helped wet vac up a ton of the water! Fast and thorough!

Sorry this review is late, guys. My wife and I had our main sewer line running to the street colapse, and we decided to give Ben Franklin a try because we had a coupon for their service. We are glad we found them because they did a great job, and in a timely fashion. From the original inspection, to the line replacement, everyone was great to work with. Noah, Caleb, and the rest of the line replacement crew did a good job and were nice and polite. Would definitely recommend!!!

Michael showed up to fix a P-trap and ended up reinstalling the entire drainage for our bathroom in just a few hours. He explained everything well and was friendly and courteous throughout. We've always enjoyed having Ben Franklin's plumbers out to our old 1940s ranch-style home, but Michael tops the charts in quick, thorough work.

Matt showed up on time as anticipated. He explained the available offers. He did a thorough job installing a new water heater and a new water softener, as well as installing new piping to the upstairs kitchen sink. The quality of work and products are well worth the price. Would recommend Matt and Benjamin Franklin Plumbing.

It is my pleasure to give the highest possible accolades toJoe Beverly of your firm. He went far beyond normal customers service and attention when my daughter had a major plumbing crisis in both her kitchen and bathroom. His service and very hard work was exceptional and he fixed the problem for beyond our expectations. Joe is trustworthy, honest, very hard working and we recommend him to anybody that requires honest, hard and successful work. Jim Pfleider

Luke was great to work with. Very Professional and presented me with all my options with no pressure.

I have had problems for years with a slow drain. This time it was backing up into my downstairs BR as well. It turns out I have a break in my sewer line. The plumbers were professional (Joe, Joe and Kyle) and cleaned up after themselves. The next day Luke came out to find out exactly where the leak was located and explain the problem and my options. Again he was very knowledgeable and professional.

I turned to Ben Franklin Plumbing when I had issues with another plumbing company. The techs here were knowledgable, friendly, and got the job done very well. As the first time homeowner of a 100-year-old house, I was terrified when I found raw sewage in my basement within the first couple months of living in my new home. Luke, Chew, Seng, Joe, Shawn, and Jesse were all extremely knowledgable in identifying and promptly fixing my problem. Thank you so much for helping me get my home back in working order!

Luke was very prompt, professional, ans thorough in communicating what he was doing and the findings. We feel confident we can move forward with our repairs and eliminate an ongoing issue in our little old house.

Shawn started the process this morning (in time), and given the massive root issues, Luke came for further assessment and then Seng to help with the power water to clear the tangles - overall, glad to have the roots cleared! Luke working so everything is situated to place a liner to the sewer line - and then no more issues!

I had an excellent service experience with Benjamin Franklin Plumbing, and I was extremely pleased with the knowledge, expertise, & courtesy of the technician, Joseph. I know that this is the company I will contact whenever we have plumbing problems.

Thank you Kyle and Noah for coming out and get the job done! Now my kitchen sink water is going down nicely again. They also replaced my washing machine water lines for free. Once again thanks Noah for making things right! Extremely satisfy now! =]

I called 6 different plumbing companies in Twin City area. Most said they no longer do clogged sewer drains and would refer me to someone else. Some never called back, some said by next week. Really, a clogged sewer in a week! Finally, called Benjamin Franklin Plumbers, they not only answered their phone, but said they could send out a plumber that day. The receptionist was so nice and understanding. Sure enough, Kyle showed up as promised. He was very professional, nice, and courteous. Within half an hour had sewer opened up and flowing again. He informed us what to do to prevent this from happening again. He even accepted online coupon. I recommend Kyle and Benjamin Franklin Plumbing for all plumbing needs.

Nate the tech was fine, Did the work and was standard and professional. I had an issue with the repair but it was promptly resolved to my satisfaction. They do stand behind their customer satisfaction and turned a possible negative situation into an amicable expieience.

Big thumbs to Matt and Sergio!!! Prompt response, professional diagnosis, quick and clean install of new water softener and tankless water heater! They look so NEAT and beautiful. Really appreciate both of your work and patience to explain everything. We are so pleased, thank you!

We had a major drain issue in the basement and we had Joe Beverley come out and he explained everything in a very thorough and patient manner. They fixed the problem that was stuck in our ground pipe and took the time to really give a detailed report, including a visual aid with the ground pipe camera. I also appreciated that they gave me a lower price because they could not come the original day I needed service. Joe was courteous, professional, and prompt. We are happy with the results too, and he stayed to ensure everything was in proper working order and the pipe was clear of debris. Highly recommended!

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