Benjamin Franklin Plumbing Twin Cities

Rated 4.9 stars from 226 reviews.

I don't usually write reviews but had to because this experience was unusual. The pipe burst, our basement flooded and were unable to turn it off , the city had to do it. We spent the first day without water (way more difficult than I expected) the second day Mike Marquart came to fix the pipe, he was sympathetic about the fact that we had no water. He also understood our frustration about the fact that we were going to have to spend more money while we had spent quite a bit two months prior . After my husband complained to him, he explained that he wasn't sure what was going on but he knows that we need water and he was going to fix the pipe so we can have water again. Not only did he not charge us , he also gave us a year membership with the company, so we can get a discount each time we call. He didn't have to do any of that but he did and I am grateful. Mike to me is the best thing Benjamin Franklin has, not only does he know his job , he has what most other people don't: EMPATHY.

Mike was the technician that came this time for a couple plumbing issues I was having. They were here within hours of my phone call. I have used Benjamin Franklin a few times and now they will always be my Plumbing Service. They do a great job and work hard to make sure the job is completed. They take the extra steps to make sure the customers needs are met 100%. Each technician I have had has been great.............. will go no where else. I highly recommend everyone to give them a try........ you won't be sorry you did!

I can not say enough positive comments about Charlie McCarty a journeyman plumber for Benjamin Franklin Plumbing. I have worked with Charlie on 3 separate issues for my house. Each time he has demonstrated honesty, integrity and high quality workmanship. He goes above and beyond to communicate, to find the best reasonable solution, and to make sure he does all he can to give exceptional service. If you ever need a plumber I highly recommend giving them a call and requesting Charlie. You will feel great about the repair, the price and the entire experience!

They were timely and reviewed the entire situation and gave me a plan with several cost options. They also gave advice on how to avoid some future problems with the plumbing. The cost was a bit more than I expected but they were very professional and worked to get me a discount. As it turned out one of the fixtures they installed wasn’t needed for the RO machine we had later installed. I contacted the company and after some reviews they were willing to refund the cost of the part and the installation. Very pleased with the end result and their fairness. Marc was particularly understanding when handling the refund concern.

The price was more than I wanted to spend but the technician, Joe Beverly, was excellent. He showed me everything he was doing and explained it very well. Joe illustrated how the job was worth the money. Benjamin Franklin plumbing is good and Joe Beverly was excellent.

Luke and Abe were super helpful in helping us through a sewer repair. They were very transparent and explained all the steps. They also helped understand the financing options. The work done at our house was done professionally and we will definitely use them for all our plumbing needs.

Matt came out to test the efficiency of our water softener. He arrived on time, was very friendly and took time to explain everything he was doing. We asked Matt a lot of (probably silly) questions and felt he was patient, extremely honest, very helpful, knowledgeable and personable. We are in the process of selling our home and buying another. Should we have any plumbing issues in our new house, Matt will surely be the first person we call!

Sid was the best! My water heater broke and flooded my entire finished basement. Our tech, Sid, even helped wet vac up a ton of the water! Fast and thorough!

Sorry this review is late, guys. My wife and I had our main sewer line running to the street colapse, and we decided to give Ben Franklin a try because we had a coupon for their service. We are glad we found them because they did a great job, and in a timely fashion. From the original inspection, to the line replacement, everyone was great to work with. Noah, Caleb, and the rest of the line replacement crew did a good job and were nice and polite. Would definitely recommend!!!

Michael showed up to fix a P-trap and ended up reinstalling the entire drainage for our bathroom in just a few hours. He explained everything well and was friendly and courteous throughout. We've always enjoyed having Ben Franklin's plumbers out to our old 1940s ranch-style home, but Michael tops the charts in quick, thorough work.

Matt showed up on time as anticipated. He explained the available offers. He did a thorough job installing a new water heater and a new water softener, as well as installing new piping to the upstairs kitchen sink. The quality of work and products are well worth the price. Would recommend Matt and Benjamin Franklin Plumbing.

It is my pleasure to give the highest possible accolades toJoe Beverly of your firm. He went far beyond normal customers service and attention when my daughter had a major plumbing crisis in both her kitchen and bathroom. His service and very hard work was exceptional and he fixed the problem for beyond our expectations. Joe is trustworthy, honest, very hard working and we recommend him to anybody that requires honest, hard and successful work. Jim Pfleider

Luke was great to work with. Very Professional and presented me with all my options with no pressure.

I have had problems for years with a slow drain. This time it was backing up into my downstairs BR as well. It turns out I have a break in my sewer line. The plumbers were professional (Joe, Joe and Kyle) and cleaned up after themselves. The next day Luke came out to find out exactly where the leak was located and explain the problem and my options. Again he was very knowledgeable and professional.

I turned to Ben Franklin Plumbing when I had issues with another plumbing company. The techs here were knowledgable, friendly, and got the job done very well. As the first time homeowner of a 100-year-old house, I was terrified when I found raw sewage in my basement within the first couple months of living in my new home. Luke, Chew, Seng, Joe, Shawn, and Jesse were all extremely knowledgable in identifying and promptly fixing my problem. Thank you so much for helping me get my home back in working order!

Luke was very prompt, professional, ans thorough in communicating what he was doing and the findings. We feel confident we can move forward with our repairs and eliminate an ongoing issue in our little old house.

Shawn started the process this morning (in time), and given the massive root issues, Luke came for further assessment and then Seng to help with the power water to clear the tangles - overall, glad to have the roots cleared! Luke working so everything is situated to place a liner to the sewer line - and then no more issues!

I had an excellent service experience with Benjamin Franklin Plumbing, and I was extremely pleased with the knowledge, expertise, & courtesy of the technician, Joseph. I know that this is the company I will contact whenever we have plumbing problems.

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