Very pleased. Quick service and friendly staff!
Very pleased. Quick service and friendly staff!
Rowell's has been pumping my "septic system" for a few years now. Back in the fall our system failed. I had no desire to replace it now, but I didn't really have any choice. Ian and the crew just wrapped up my project yesterday, and I have to say I didn't expect the level of professionalism, personal attention, unbelievable cooperation that we experienced. We not only ended up with a new system installed within the time frame that was promised, and within the quoted budget, we ended up with a much improved backyard! When Levy and I were discussing this project, he told me that Rowell's likely wouldn't be the cheapest. He also told that they do provide a lot of extras and only use the best materials possible to ensure a long life expectancy. So I went looking for other quotes, and only found one other company who said they could do it within the allotted time frame, but they postponed theri visit twice and never did call back. All through this project, from site evaluation, quote and installation the team at Rowells has been responsive, friendly, helpful and gone above and beyond. My has commented several times that she couldn't believe how courteous, professional and friendly they were. I would happily and confidently recommend Rowell's to anyone who needs septic service or a new system.
I can not recommencement Rowell's enough. True professionals! We have had a sewage back up and they worked well in the the early morning to correct the issue. Job well done
Eric and Jason were Excellent! Called half hour before arrival. Were very friendly and professional. Very difficult clog in sink drain and required some demo to get to the drain line. At all times, they included me in the thought and decision process. I would highly recommend Rowell’s in general and Eric and Jason specifically. From my original phone contact to cleared drain, very good experience
Robert Daly was the employee you want coming to your house. He was polite and knowledgeable. He didn’t rush and made sure he answered all my questions. Thank you to Rowells for hiring such a quality person.
I called up Rowell's today to asked about pumping my septic system. I was pleased to hear that they go above and beyond when it comes to service for the home. On top of pumping septic systems, they also offer plans to service the plumbing, broiler, electrical, and much more at a very reasonable price. The customer service is great and very professional. I am new when it comes to Rowell's and they made me feel like a million bucks. I wanted to use this company because of the work they do for the community and the amount of positive reviews from many happy people. I am excited to get started with them and look forward to great service.
Rowell's provided prompt and excellent service for a difficult problem that required immediate attention. Eric and Mike were very professional and courteous with attention to detail, wearing gloves, shoe coverings etc. and cleaned up with disinfectant when finished. I would definitely recommend them.
Rowell's Services came to my house July 19th, 2018 to flush my hot water tank. The technician named Mark Schepis, who was right on time was courteous and very knowledgeable. Flushed my tank and replaced a cold water valve on my well pump in under a hours time. Will call Rowell's first for anything I need in the future. Thanks
Mike and Bob were awesome during our pre-home septic system inspection! They were super helpful and infornative, explained everytjing and included us in all of the processes. Was a great service and was able to be done next day during buay season!!!
Excellent service from the initial phone call through the end of the project. Eric & Mike were professional, knew their products, and made some helpful recommendations. They were also flexible with their time schedule, which really did help us out...
Thank you so much for fitting me in so quickly and accommodating my schedule. I loved getting a text with a picture of the technician who was coming to my house. I also appreciated receiving a realistic time frame for when the technician would arrive. Great customer service!
Very professional, polite & prompt!! The company sent us a conformation with the drivers name & photo. He was awesome & loved his job. Great com pant!
Rowell's recently replaced my old septic tank and pump with a new system. The job was difficult as there was not much room to work. They showed up with all the right equipment and tools and worked into the evening to get it done so we would not be without service for the evening. The next day returned , cleaned up, loamed and seeded and left the property in good shape. The crews both days were knowledgeable and friendly and the supervisors were excellent. One week later the supervisor came back to check on the project. I would not hesitate to use them in the future or recommend them to a friend.
Punctual and professional.
Could not have picked a better company for my backup. Robert Daily the tech did a fantastic job and did everything he could to fix my clog, he is a champ.
Driver's communication about the whole process was next to none. Received a text with picture of the driver with an ETA to my residence and was able to track there location to my location. Once at property introduced himself and went on his way to get the job done in a timely manner. Explained about other services the company offered and gave me final visual inspection report of how the system looked and further recommendations on our system too. Spoke very highly of the company and how much he enjoys his job and co-workers and the experiences he's had with other customers.
Rowell's came to our home to replace leaking, corroded pipes to the bathroom. Mike Wing and Mike Irwin arrived on time, were very friendly and knowledgeable. In a passing conversation, I had mentioned how upset I was that we had a leech field exhaust pipe right against our sunporch, causing a stench that fills the whole house. (Our septic was not done by Rowell). Well, Mike and Mike ran out for the new toilette bowl I wanted and also purchased a charcoal filter cap for the leech pipe, and installed it for me. I really can't begin to convey my thanks to these two guys for a job well done and for going above and beyond what they were called here for. Give those boys a raise!
Great service. Professional staff and fair prices. We use their services at home and business.
Mike and Mark came out to run some propane lines today. Great experience all the way from the free estimate with Jim, to the speedy completion of the project.