I called the 24/7 number on a rainy night and instead of a recorded message requesting I leave my name and number a live person answered the phone. Their response to our problem was prompt. A tech, Joe, arrived shortly after I called. He gave the unit a thorough going over, discovered the problem and we were up and running. Joe was professional and courteous and informative. It is the best experience I've had with an A/C contractor in 20 years in St Johns county.