We had Hartlaub come out to work on a potentially chronic issue with our bathtub and do a plumbing inspection as part of a contract we signed with them. The service tech. that came out, Jeff did an excellent job of documenting everything he found as he worked on the faucet. He explained to me the several areas that could cause it to leak and why he felt it started to drip for a second time. With the work he did I am comfortable that it may not be a chronic issue.
On the inspection Jeff explained what he was looking for on each device he inspected. Because of the questions I asked, he even took the time to explain how a few things work. There were a couple of items he could have easily "sold" me on that they needed to be repaired now. Instead, he assured me they did not have the potential to cause a major issue, but that I should only be aware they may need to repaired later.
On everything from contacting the office for the appointment to the work, and attitude, of Jeff I would highly recommend Hartlaub.