Intelligent Services: Plumbing, Heating, Cooling & Drain Cleaning

Rated 5 stars from 105 reviews.

I have had the BEST experiences with Intelligent Plumbing Services.They really know their stuff and are honest, prompt, thorough, courteous and cost-effective. By far the best plumbing, heating, cooling service provider I’ve ever worked with. I understand why they are #1 rated in the Chicagoland area for almost a decade now. A+++ Sean was absolutely fabulous.

We arrived home last night to septic system waist water dripping (heavily, in several places) through our lower level ceiling. Joe returned our after hours emergency call, and arrived within the hour. The problem (an old failing pipe from the house to septic tanks) was quickly diagnosed, and replaced/repaired the next morning. All that at a fair price, and service with a smile! Thank you Joe and Fernando!

Let me begin by saying, If I could give Joe and Intelligent services more stars I would! My husband and I purchased an older home in Inverness last year, and since we’ve moved in we have only had HOT water (like 115 degrees, hot) in our master bathroom! To be honest, we kind of got used to it after awhile, but it really bothered us that we couldnt use the shower for our 2 year old. Over the course of the year, we had 2 plumbing services out to diagnose/ fix the problem. The first company told us they could probably fix the issue, and that they would call us when they had the part, with hopes of installing later that week——They NEVER called. The second company (recommended by a local luxury bath store) told us that the parts we needed were no longer being manufactured, and our two options were to: access the plumbing from behind (aka knock a hole in our adjoining wall) or completely remodel our bathroom to change out the fixture... I didn’t like either of these options, so I tracked down the parts myself and opened up the “northwest suburbs: best pick reports” catalog to find someone I could trust to install them. On their recommendation, and as a last ditch effort, I reached out to intelligent services yesterday. Joe from intelligent services arrived to my home today at noon, as promised, and by 1:15 I had cold water again! He was friendly, professional, and by far the most knowledgeable plumber I have dealt with—- period! He took the time to explain to me what he was doing, and even after recounting what I was told by the last plumber, he was confident that he would be able to fix the problem one way or another! My husband didn’t believe me when I told him our issue was fixed, which tells you how optimistic we were after our previous experiences! We will never call anyone else! Thank you, thank you, thank you, Joe!

I've used these guys 3 times over the last few years. Three different plumbers each time and all were professional, respectful of my property, and knowledgeable. The last guy, Johnny, was crazy impressive. He was incredibly impressive.

Joe was extremely helpful and knowledgeable, as well as direct. Would highly recommend!

This was my first experience with Intelligent Plumbing. I have to say it was positive in every way. They quoted me what I thought was a fair price. Even though the technician was running a bit late, they called and let me know. Joe Zimmer came and we discussed what needed to be done. After that, I felt confident that I chose the correct firm to replace a 50+ year old outside faucet with a new, updated version. When finished, Joe left the work area neat and clean. He checked to make sure my plumbing was fixed and that it did not cause any unforeseen issues elsewhere in our home. Thanks for the fine work. I would recommend Joe and Intelligent to my friends and neighbors. —-Dale Mengarelli

The best service ever I highly recommend intelligent service Plummers specially my service pro joe Z very professional and he was very clean and I ask for his license and he did not hesitate to show me his license and he was very fast and send me a receipt by email and most importantly he fix my plumbing issue fast I highly recommend!!!

Bob was on time, polite and efficient. He took the time to explain what was done and recommendations for improvements without being pushy. Thank you for starting my day off right.

We were very pleased with Bob, who was able to adjust the dampers in the basement so that more cool air reaches the upstairs. He also programmed our thermostat. It is so much more comfortable now! Thank you, Bob, for your expertise in solving our cooling problem.

Update 6/15/2018: Just had my spring AC check up with Bob. Once again the knowledge that Intelligent Plumbing employees have really puts your mind at ease. After giving my AC unit his approval, we took a look at my furnace. We worked up what we would need to look at for my fall furnace check up. He also helped me look into a Smart Bluetooth thermostat and I found his recommendation on Comed’s website with an instant rebate! Saved me $150! I’ll have my furnace checked and my new EcoBee4 installed in one visit with a 10% savings from my membership. Best one-stop shop you could ask for in the city. From 1/2/2018: Worst way to bring in the New Year...a busted water heater. I called Intelligent Plumbing Service after finding them on Angie’s List. I booked an appointment in minutes at 7:30 and had a service tech at my door by 9:00. Neal was knowledgeable and helpful in every way possible and made a hair-pulling situation into a carefree one. By 2:30 I had a new water heater installed and ready to go. You can’t beat the service and knowledge they have and I’d recommend them to anyone.

Johnny was great! He diagnosed the problem and got right to work. He was very professional and helped explain everything he was doing so I was comfortable and understood. Will definitely keep in contacts for any future plumbing issues!

Matt and Bob did a great job installing a tankless water heater as part of a replacement effort for an old, failing 50-gallon water heater. It was a full day’s work, for which they were well-prepared. The work proceeded smoothly, and they were punctual, tidy, thorough, knowledgeable, extremely professional, helped me address all my questions, and offered cost-effective options for other plumbing maintenance questions I had. I would definitely use Intelligent Plumbing again for my future needs.

Bob and Joe were fantastic! Bob checked our HVAC system and was very informative and explained the issues with the one small issue he found. Got us fixed up great and on our way. Needed a common wire for our Nest, but Bon figured out we had enough extra wire to do it. So he didn't charge us for something we didn't need. Joe fixed our drain in our bathtub and quoted us new hose faucets. Very informative when discussing what we want and if we'd use it. Didn't try to upsell or give us something we didn't need. Personable, professional guys. Seemed very knowledgeable and did great work. Will continue to use Intelligent Plumbing.

Bob and Joe were fantastic! Bob checked our HVAC system and was very informative and explained the issues with the one small issue he found. Got us fixed up great and on our way. Needed a common wire for our Nest, but Bob figured out we had enough extra wire to do it. So he didn't charge us for something we didn't need. Joe fixed our drain in our bathtub and quoted us new hose faucets. Very informative when discussing what we want and if we'd use it. Didn't try to upsell or give us something we didn't need. Personable, professional guys. Seemed very knowledgeable and did great work. Will continue to use Intelligent Plumbing.

We had a wonderful service experience with this company over the weekend. After the fire department was here late Thursday night I called the main number Friday morning around 7:30pm. We had a technician, Tim here by 8:15 am that morning. He diagnosed the problem very quickly and scheduled staff to come back and install everything. The staff that came back were on time an completely friendly. We noticed a gas smell that day and it seemed to get worse as the weekend went on. We called the company and Tim called us back and gave us some trouble shooting ideas and then came out at about 7pm last night. Everyone was friendly, and happy to assist. We have worked with this company before and all the staff is nice and helpful. I would highly recommend this company for all of your plumbing needs.

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