Let me begin by saying, If I could give Joe and Intelligent services more stars I would!
My husband and I purchased an older home in Inverness last year, and since we’ve moved in we have only had HOT water (like 115 degrees, hot) in our master bathroom! To be honest, we kind of got used to it after awhile, but it really bothered us that we couldnt use the shower for our 2 year old.
Over the course of the year, we had 2 plumbing services out to diagnose/ fix the problem. The first company told us they could probably fix the issue, and that they would call us when they had the part, with hopes of installing later that week——They NEVER called. The second company (recommended by a local luxury bath store) told us that the parts we needed were no longer being manufactured, and our two options were to: access the plumbing from behind (aka knock a hole in our adjoining wall) or completely remodel our bathroom to change out the fixture...
I didn’t like either of these options, so I tracked down the parts myself and opened up the “northwest suburbs: best pick reports” catalog to find someone I could trust to install them. On their recommendation, and as a last ditch effort, I reached out to intelligent services yesterday.
Joe from intelligent services arrived to my home today at noon, as promised, and by 1:15 I had cold water again! He was friendly, professional, and by far the most knowledgeable plumber I have dealt with—- period! He took the time to explain to me what he was doing, and even after recounting what I was told by the last plumber, he was confident that he would be able to fix the problem one way or another!
My husband didn’t believe me when I told him our issue was fixed, which tells you how optimistic we were after our previous experiences! We will never call anyone else! Thank you, thank you, thank you, Joe!