The technicians were great. They did a professional job in removing the old water heater and installing the new one. I would have given the company a 5 star rating instead of 4 because I was told the new water heater would be taller and skinnier than the old one, but it was both taller and wider than the unit it replaced. Due to the close proximity of the water heater to the front opening of my gas furnace, this may hinder any maintenance effort that may be needed on the furnace in the future.
Lastly, I have yet to receive a copy of my sales receipt that I was told would be emailed to me. This link was provided by an email my wife received when she paid for the repair and was told I would receive the receipt in my email.