Jacob was very responsive and professional. He explained all processes thoroughly and provided estimated costs upfront. The plumbing work that was done at my home was extensive, and I was included in every step of the process, authorizing as we went. When there was an issue of concern, Jacob responded immediately and personally worked to complete everything to my satisfaction. Jacob worked with me to find the most cost-efficient way to proceed, and was sensitive to my economic situation, as a teacher and single mother. I am very impressed with Lion Home Service and Jacob S. in particular.